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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nati Glick

May 22, 2026

5  out of  5
rating by Nati Glick
"Excellent experience working with Logan Story at Clay Shaw - State Farm Insurance Agency. Logan was extremely knowledgeable, responsive, and patient throughout the entire process of switching our auto and homeowners insurance. He took the time to carefully review our coverages, explain the different options, and make sure our family was properly protected — especially with a newly licensed teen driver. The transition was smooth and stress-free, and we truly appreciated the attention to detail and professionalism. Highly recommended."
We responded:
"Thank you for taking the time to leave such a great review, Nati. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Nawil Gorji

April 22, 2026

5  out of  5
rating by Nawil Gorji
"Clay Shaw is a standout insurance agent! I highly recommend his services for one very important reason--he will have your back! What's better than that? If you need insurance, call Clay!"
We responded:
"Nawil, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Clay Shaw’s Team here in our Pasadena office. "
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Diamond Chaflawee

April 22, 2026

5  out of  5
rating by Diamond Chaflawee
"Clay Shaw brings many years of experience and showed me how State Farm compared to other quotes I got is the best value. It's not only the insurance cost that was generally lower, but also higher coverages and lower deductions for my home, auto and other insurance needs. The the cherry on top for me is the service. Having direct access to Clay and his team. They have been very responsive to updates and changes in the past couple of years since I became a client. Thank you Clay Shaw."
We responded:
"Diamond, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Hema K

April 22, 2026

5  out of  5
rating by Hema K
"Clay is an experienced, thorough insurance agent who not only gives you the best advice for your business needs but is just a wonderful person to know and have in your corner! Thank you Clay for helping me and your advice."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Clay Shaw’s Team! We deeply appreciate your kind words here in Pasadena . "
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Gary Timme

April 7, 2026

5  out of  5
rating by Gary Timme
"Logan did a great job!"
We responded:
"Thank you so much for the 5-stars, Gary! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Barbara Chaney

March 23, 2026

5  out of  5
rating by Barbara Chaney
"I have been with Clay for over 20 years — Clay, his staff, Sarah and Logan are like no other; they are truly second to none. Clay and all who work for him are respectful, honorable and full of integrity. I feel like family and I know you will too. I have both HOME and CAR Insurance. With Clay’s team it’s all about what’s BEST FOR YOU, THE CONSUMER!"
We responded:
"Thanks so much for the amazing review, Barbara! We really appreciate your support here in Pasadena . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Bishnu Pathak chettri

March 22, 2026

5  out of  5
rating by Bishnu Pathak chettri
"I highly recommend Clay Shaw for auto insurance services. He is very professional, helpful, and truly a wonderful person to work with. Clay is always there when I need assistance and never keeps me waiting—he really respects my time, which I greatly appreciate. Because of the excellent service he provides, three members of my friend circle are already insured through him, and we are all very satisfied. I will definitely continue referring others to him. If you are looking for reliable and trustworthy auto insurance support, Clay Shaw is the person to go to."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Clay Shaw’s Team! We deeply appreciate your kind words here in Pasadena . "
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Grant Knott

March 16, 2026

5  out of  5
rating by Grant Knott
"Clay was professional, timely, helpful, friendly, and excellent. I’m the president of a small condo HOA in DC and, long story short, the developer left us in a bad spot with our master policy insurance. Clay’s 20 years of experience in commercial insurance was invaluable helping us navigate the application process for State Farm. Ultimately, he got us a good policy that was 1/3 the price of any comparable policy that insurance brokers could get us. A real miracle worker. Thanks Clay!!"
We responded:
"Grant, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Clay Shaw’s Team is just a call or email away!"
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Monieka Hines

February 5, 2026

5  out of  5
rating by Monieka Hines
"Good morning everyone, I would like to insert my review with the Clay Shaw State Farm insurance agency. I have been in business with Clay and their business over the amount of stars listed to compare. The level of customer service is top tier and I am thankful to be a part of this insurance family! Like many others I have had to make the call for a tow, late payments, lapsed insurance, rentals and EVERY time I called I was greeted with so much respect, and any available resources needed at the time. CLAY SHAW you have an asset there, your daughter Sarah! OMG I have called over 100 times about this vehicle who is now in critical condition and fighting to stay alive, Sarah has ALWAYS remained calm while I was amped on the call, crying, and explaining my issues, she NEVER made or displayed any responses to me that did not MAKE things better. If I have ANY concerns I have always been greeted with sincere advice in the matter. I love, LOVE, and appreciate you ALL. I called Sarah one day in tears literally because I had just paid the insurance and the durn truck suspension went out and was flopping in the back like a durn fish Chile' I'm crying telling the agent Sarah my woes, and she listened and showed empathy while still remaining professional and calm getting the resources I needed. I love them so much OMG Put it like this I know have probably caused my agents to put a cooler near by after my calls sometimes! Clay you have an awesome team there and for what it's worth YOU ALL ROCk! Shout out to Logan too awesome customer services. Sarah DEAR I will in touch soon! I look forward to speaking with you ma'am. THANK YOU for always being available and your spirit is unmatched, Dad got the right one in place! You ARE ALL appreciated! Keep up the good work!"
We responded:
"Thanks so much for the fantastic rating, Monieka! We are so glad you had a positive experience with us here on State Farm Agent Clay Shaw’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Josh Lowery

January 13, 2026

5  out of  5
rating by Josh Lowery
"Clay Shaw State Farm insurance has been the absolute best Agency to work with they’re always so nice a professional. I’ve been with them for six years and have always had the best prices and customer service I could ever ask for. I recommend clay Shaw to all of my friends and family. One of their best qualities is they know everyone by name not just a policy number because when something goes wrong you don’t have to have a bunch of information ready. When you call you just say hey this is John and they exactly who you are and they’re ready to help"
We responded:
"We are grateful for your 5-star review, Josh! Thanks for taking a moment to share your positive rating of State Farm Agent Clay Shaw’s Team here in Pasadena . "
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Carl

January 1, 2026

5  out of  5
rating by Carl
"Called for an explanation regarding an unexpected vehicle insurance refund and adjustment. Clay answered swiftly then generously spent 20 mins entertaining and fully explaining all my semi-random insurance questions. Guy really knows his stuff and is fully transparent. Provides options with zero pressure and honest feedback of needs/value. A rarity in the modern world, hope to stick with them for quite a while. Also best premiums hands down on my homeowners for equivalent coverage"
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Brian Loebig

December 31, 2025

5  out of  5
rating by Brian Loebig
"I have worked with Clay Shaw and his team for several years now and he is someone I highly respect and regularly refer to my business clients. Expert knowledge, amazing customer service, and total integrity."
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Laurence Milne

November 7, 2025

5  out of  5
rating by Laurence Milne
"I called with a random problem concerning my damaged automobile and a body shop. I was experiencing a good deal of anxiety and had a lot of questions running through my mind. After speaking with Clay, my anxiety level dropped considerably, and he answered all of my questions. He didn't have to take my call, but he did. Thanks Clay!"
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Donna Perez

October 30, 2025

5  out of  5
rating by Donna Perez
"Logan was very helpful from the first conversation that we had. He explained everything and started my policy very quickly. I did not feel rushed or pressured to start my new policy with State Farm. I would definitely recommend Clay Shaw-State Farm!!!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Heather Wiley

October 6, 2025

5  out of  5
rating by Heather Wiley
"We had a wonderful experience working with Clay and Logan today. Super helpful, kind, knowledgeable and got us AMAZING rates. It was an easy "sign us up" after learning our rates would be more than $500 cheaper per month than our current insurance provider rates. 😳 I will definitely be recommending this office to others. Thank you again!"
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Shirley Gibson-Bey

September 24, 2025

5  out of  5
rating by Shirley Gibson-Bey
"Mr. Shaw was exceptionally amazing, I did everything over the telephone and in a matter seconds I had new auto and home insurance for way less than I paid to my previous insurance company (USAA)"
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Rita's Glen Burnie

September 4, 2025

5  out of  5
rating by Rita's Glen Burnie
"Clay has worked with us to ensure we are coved in many parts of our life. great to have a knowledgeable person in your corner when it comes to insurance"
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Patti Kleitgen

August 21, 2025

5  out of  5
rating by Patti Kleitgen
"I have been a customer with Mr. Shaw for 8 years. I been nothing but satisfied with the service provided. I have always received immediate responses to my requests and find Sarah and Clay most personable and helpful in every way."
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DC Undead

August 20, 2025

1  out of  5
rating by DC Undead
"Absolutely horrible and disgusting customer service from Sarah at this office! I'll tell people not come here and I hope you go out of business."
We responded:
"Daniel. You have not been a client of our office for 2 years. Please reach out to your 2025 State Farm agent office for assistance. "
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Joe Stahlbaum

August 12, 2025

5  out of  5
rating by Joe Stahlbaum
"Clay is a very good insurance agent. I have been a customer since 2017 and have auto/homeowners insurance through him. He always checks in with me to make sure i am receiving every discount i am eligible for. I couldn’t reasonably ask for more."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Catherine Grobani

July 28, 2025

5  out of  5
rating by Catherine Grobani
"Recently I reached out to Clay Shaw,State Farm for help. Right away I explained my situation and he and Sarah were right there for me. They helped me and were there for me when I really needed it! Thank you for everything!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Eric Ma

July 26, 2025

5  out of  5
rating by Eric Ma
"Good rate. Very efficient and smooth process. My agent Logan handled the process professionally."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Reigality

July 24, 2025

5  out of  5
rating by Reigality
"Clay is an amazing and personable agent that I can’t recommend enough. I had a lot of issues with my previous agent when it came to communication and doing what they said they would do. I switched over to Clay and he reached out to look over my current policies. With his help we found a bunch of errors my previous agent made and he was able to take the time to explain to me how all of this works and what makes the most sense for me. Clay is very knowledgeable in this field and he will take the time to help you understand what it is you have and what would make the most sense for you. A great agent overall, don’t waste your time with anyone else!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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El canal De Carla

July 8, 2025

5  out of  5
rating by El canal De Carla
"Wonderful agent that takes time to explain everything. Very trustworthy. I highly recommend them."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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M Hughes

June 10, 2025

5  out of  5
rating by M Hughes
"Knowledgeable and responsive team!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"